Privacy Policy

1. Introduction

Patdisco Ltd ("we", "us", or "our") operates several platforms including myparkingfines.co.uk, Splain, and AD-Pack. This Privacy Policy explains how we handle personal data across our websites, applications, and consulting services. We take our responsibilities under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously.

2. Information We Collect

A. Information You Provide

We collect information you provide directly to us when you create an account, scan a parking ticket, use our AI tools, or contact us for consulting services. This may include:

• Name, email address, and contact details.
• Vehicle registration numbers and Penalty Charge Notice (PCN) details (for My Parking Fines).
• Voice recordings and text inputs (for Splain and AI services).
• Professional background and organizational details (for consulting and investment enquiries).

B. Information Collected Automatically

When you interact with our digital platforms, we automatically collect certain technical information, such as your IP address, device type, browser version, and usage patterns through cookies and similar tracking technologies.

3. How We Use Your Information

We process your personal data for the following purposes:

• To provide and maintain our services (e.g., processing parking appeals or running AI learning modules).
• To facilitate financial transactions and "Buy Now Pay Later" options through our partners (Stripe, Klarna, Afterpay).
• To improve and optimize our AI models and user experience.
• To communicate with you regarding your account, updates, or consulting enquiries.
• To comply with legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers: Trusted third parties that help us operate our business (e.g., cloud hosting, payment processors).
Local Authorities: For My Parking Fines users, we share relevant PCN details with councils or issuing authorities to facilitate appeals.
Legal Requirements: When required by law or to protect our legal rights.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption of data in transit and at rest, and regular security assessments.

6. Your Rights

Under the UK GDPR, you have the following rights:

• Right to access your personal data.
• Right to rectification of inaccurate information.
• Right to erasure ("right to be forgotten").
• Right to restrict or object to processing.
• Right to data portability.

To exercise these rights, please contact us at privacy@patdiscoltd.co.uk.

For more information about how we handle data for specific products, please refer to the relevant product terms or contact our Data Protection Officer.